Trading Bot Troubleshooting FAQ
"Trade undefined" or "Trade failed" error
These errors may occur due to several reasons:
Low slippage tolerance
Insufficient balance
External factors beyond your control (e.g. network congestion)
Rest assured — your tokens are safe and untouched. Try adjusting the order values (like amount or slippage) and try again. If the issue continues, please report it via @blumsupport on Telegram.
Token sale transaction constantly fails, fees are charged — what can I do?
Make sure the wallet you're trading from has enough coins to cover blockchain fees:
For TON, the address should have at least 1 TON available
For Solana (SOL), the address should have at least 0.05 SOL
Also:
If you're trying to sell your entire token supply, try reducing the amount you're selling in one go
Try increasing the slippage tolerance in your trade settings
Deposit of other than TON or SOL coins was made, i can't see deposited tokens.
For example, you have made a deposit of USDT token to your TON or SOL address. Now there is 2 options how to get access to those USDT.
1 - Simple and fast way, where you can just swap USDT for TON or SOL and use swapped funds for trading or withdraw them.
Hit the "Token lists" button
Select "Solana tokens" or "TON tokens" button
Send a message with USDT smart contract address: "EQCxE6mUtQJKFnGfaROTKOt1lZbDiiX1kCixRv7Nw2Id_sDs" for TON network "Es9vMFrzaCERmJfrF4H2FYD4KCoNkY11McCe8BenwNYB" for SOL network
Set SELL mode, by hitting "Buy <-> Sell" button
Now you can see USDT balance and sell deposited USDT for TON.
2 - Complicated way. For direct access to any deposited tokens.
Save the recovery phrase (private key) securely
Import the key into a compatible wallet that supports recovery by phrase, such as:
TonKeeper
My TON Wallet
Phantom (for Solana)
This method gives you full access to any tokens held on your wallet, even if they are not natively supported in the Blum Trading Bot interface.
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