# Trading Bot Troubleshooting FAQ

#### **"Trade undefined" or "Trade failed" error**

These errors may occur due to several reasons:

* **Low slippage tolerance**
* **Insufficient balance**
* **External factors** beyond your control (e.g. network congestion)

Rest assured — your tokens are safe and untouched.\
Try adjusting the **order values** (like amount or slippage) and try again.\
If the issue continues, please report it via **@blumsupport** on Telegram.

***

#### **Token sale transaction constantly fails, fees are charged — what can I do?**

Make sure the wallet you're trading from has enough coins to cover blockchain fees:

* For **TON**, the address should have at least **1 TON** available
* For **Solana (SOL)**, the address should have at least **0.05 SOL**

Also:

* If you're trying to sell **your entire token supply**, try **reducing the amount** you're selling in one go
* Try increasing the **slippage tolerance** in your trade settings

***

#### Deposit of other than TON or SOL coins was made, i can't see deposited tokens.

For example, you have made a deposit of USDT token to your TON or SOL address.
\
Now there is 2 options how to get access to those USDT.

**1 - Simple and fast way, where you can just swap USDT for TON or SOL and use swapped funds for trading or withdraw them.**

* Hit the "Token lists" button

<div align="left"><figure><img src="/files/wP346SPldOvO3YSLt38k" alt="" width="311"><figcaption></figcaption></figure></div>

* Select "Solana tokens" or "TON tokens" button

<div align="left"><figure><img src="/files/WVGaDg9XsHUqWEYpmV5L" alt="" width="311"><figcaption></figcaption></figure></div>

* Send a message with USDT smart contract address:

  \
  "EQCxE6mUtQJKFnGfaROTKOt1lZbDiiX1kCixRv7Nw2Id\_sDs" for TON network
  \
  "Es9vMFrzaCERmJfrF4H2FYD4KCoNkY11McCe8BenwNYB" for SOL network

<div align="left"><figure><img src="/files/AdNlB6JxZWahhNqOFi0A" alt="" width="430"><figcaption></figcaption></figure></div>

* Set SELL mode, by hitting "Buy <-> Sell" button

<div align="left"><figure><img src="/files/keiG8M4CRvV4QmPxrdqZ" alt="" width="369"><figcaption></figcaption></figure></div>

Now you can see USDT balance and sell deposited USDT for TON.

**2 - Complicated way. For direct access to any deposited tokens.**

* Save the recovery phrase (private key) securely
* Import the key into a compatible wallet that supports recovery by phrase, such as:
  * TonKeeper
  * My TON Wallet
  * Phantom (for Solana)

This method gives you full access to any tokens held on your wallet, even if they are not natively supported in the Blum Trading Bot interface.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.blum.io/trading-bot-troubleshooting-faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.