> For the complete documentation index, see [llms.txt](https://help.blum.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blum.io/trading-bot-troubleshooting-faq.md).

# Trading Bot Troubleshooting FAQ

#### **"Trade undefined" or "Trade failed" error**

These errors may occur due to several reasons:

* **Low slippage tolerance**
* **Insufficient balance**
* **External factors** beyond your control (e.g. network congestion)

Rest assured — your tokens are safe and untouched.\
Try adjusting the **order values** (like amount or slippage) and try again.\
If the issue continues, please report it via **@blumsupport** on Telegram.

***

#### **Token sale transaction constantly fails, fees are charged — what can I do?**

Make sure the wallet you're trading from has enough coins to cover blockchain fees:

* For **TON**, the address should have at least **1 TON** available
* For **Solana (SOL)**, the address should have at least **0.05 SOL**

Also:

* If you're trying to sell **your entire token supply**, try **reducing the amount** you're selling in one go
* Try increasing the **slippage tolerance** in your trade settings

***

#### Deposit of other than TON or SOL coins was made, i can't see deposited tokens.

For example, you have made a deposit of USDT token to your TON or SOL address.
\
Now there is 2 options how to get access to those USDT.

**1 - Simple and fast way, where you can just swap USDT for TON or SOL and use swapped funds for trading or withdraw them.**

* Hit the "Token lists" button

<div align="left"><figure><img src="/files/wP346SPldOvO3YSLt38k" alt="" width="311"><figcaption></figcaption></figure></div>

* Select "Solana tokens" or "TON tokens" button

<div align="left"><figure><img src="/files/WVGaDg9XsHUqWEYpmV5L" alt="" width="311"><figcaption></figcaption></figure></div>

* Send a message with USDT smart contract address:

  \
  "EQCxE6mUtQJKFnGfaROTKOt1lZbDiiX1kCixRv7Nw2Id\_sDs" for TON network
  \
  "Es9vMFrzaCERmJfrF4H2FYD4KCoNkY11McCe8BenwNYB" for SOL network

<div align="left"><figure><img src="/files/AdNlB6JxZWahhNqOFi0A" alt="" width="430"><figcaption></figcaption></figure></div>

* Set SELL mode, by hitting "Buy <-> Sell" button

<div align="left"><figure><img src="/files/keiG8M4CRvV4QmPxrdqZ" alt="" width="369"><figcaption></figcaption></figure></div>

Now you can see USDT balance and sell deposited USDT for TON.

**2 - Complicated way. For direct access to any deposited tokens.**

* Save the recovery phrase (private key) securely
* Import the key into a compatible wallet that supports recovery by phrase, such as:
  * TonKeeper
  * My TON Wallet
  * Phantom (for Solana)

This method gives you full access to any tokens held on your wallet, even if they are not natively supported in the Blum Trading Bot interface.