# Blum App Troubleshooting FAQ

#### **Blum Points**

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#### **Blum Points not credited after Drop Game, referrals, or daily check-in**

No need to worry — your points are safe. Sometimes, they may take a little longer to appear in your balance, but you **will receive them**.\
The system **periodically recalculates** and updates balances to ensure fair distribution.\
If there are any delays or errors, your points will be correctly reflected after recalculations.

***

#### **Wallet**

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#### **Can I connect multiple accounts to one wallet?**

Technically, yes. However, Blum **does not recommend** this and **may apply restrictions** if such activity is detected.

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#### **What if the Wallet tab doesn’t load?**

The tab may be inactive due to updates or maintenance.\
If the issue persists for more than **24 hours**:

* Check your **internet connection**
* Review your **device settings**

***

#### **TON or token balance is incorrect**

This may be caused by:

* Data delays from providers
* Weak or unstable internet connection

Try the following steps:

1. **Reload Telegram**
2. **Reboot** your device
3. **Reconnect** your TON Wallet
4. Check your **internet connection**
5. Try a **different internet provider**

***

#### **How to connect a TON Wallet to the Blum mini app?**

If the wallet app is missing, you'll be prompted to **download and install it**.\
After installation:

* **Complete the wallet setup**
* **Backup your seed phrase or private key** (some wallets require this before connecting)
* Open the **Blum app**
* Select your installed wallet
* Approve the **connection request** in the wallet app

Once connected, your **TON address** will be shown in the **Wallet section** of the Blum app.

***

#### **How can I return crypto coins mistakenly sent to the Blum service wallet?**

Refunds are available for amounts **over $50** and can only be returned to the **original sending address**.\
A **$20 service fee** will be deducted from the refunded amount.

👉 Request a refund by filling out this form:\
<https://qsgoe4hge9hc.sg.larksuite.com/share/base/form/shrlgMzO2vG7pmyQTIxK6HFP0Fh>

***

#### **Tribe Issues**

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#### **No validation, lost “Owner” role, no points**

Don’t worry — the tech team is actively working on Tribe-related issues.\
If the issue persists after **24 hours**, report it via **@blumsupport** on Telegram.

***

#### **How to change the Telegram link to a Tribe?**

This feature is **not available** at the moment.\
Stay tuned to **official channels** for product updates.

***

#### **Account Issues**

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#### **Login screen spins constantly — what should I do?**

Try the following:

1. **Reload Telegram**
2. **Reboot your device**
3. Make sure you have a stable **internet connection**
4. Wait a few minutes and try again

Clear your Telegram cache as well:

* **On Desktop**: `Main Menu → Settings → Advanced → Manage local storage → Clear all`
* **On Mobile**: `Main Menu → Settings → Data and Storage → Storage Usage → Clear Cache`

***

#### **Lost access to Telegram account**

If your account was hacked, deleted, or lost — contact **Telegram support** directly for recovery.\
Please note: your **Blum account cannot be transferred** to another Telegram account.

***

#### **Transfer Blum account to a new Telegram account**

Unfortunately, **account transfer is not possible**.\
For security reasons, we **do not support** moving Blum accounts between Telegram accounts.

***

#### **Changing Telegram phone number and Blum account**

Changing the phone number **within your Telegram account** does **not affect** your Blum account.\
Your points and achievements stay intact.

To change your number (mobile only):\
`Main Menu → My Profile → Tap on your number → Replace number`

***

#### **An unknown avatar appears in my Blum profile**

This is a **known issue**. The team is already working on a fix.

***

#### **Earning Task Issues**

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#### **Why is my task taking so long to load?**

With so many users, tasks are queued for processing.\
This may take a bit of extra time — just hang tight.\
Everything is working as expected, and your task will load soon.

***

#### **Task completed, but the status hasn’t changed**

Double-check that all conditions have been met:

* Website visit
* Social media subscriptions
* Telegram bot activation
* Other task-specific steps

Some tasks require up to **12 hours** to validate after completion.


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