Blum App Troubleshooting FAQ
Blum Points
Blum Points not credited after Drop Game, referrals, or daily check-in
No need to worry — your points are safe. Sometimes, they may take a little longer to appear in your balance, but you will receive them. The system periodically recalculates and updates balances to ensure fair distribution. If there are any delays or errors, your points will be correctly reflected after recalculations.
Drop Game
Green flowers are not appearing or registering when clicked
If green items don’t appear or don’t respond when clicked:
Check your internet connection
Update your device
Or try using a different device
While Blum is optimized for most setups, performance can vary depending on hardware.
Played the game, but points aren’t showing
Game points are first stored on the backend and may take up to 24 hours to appear in your balance.
The game doesn’t load after pressing “Play”
The game may be temporarily disabled for updates, which usually take up to 24 hours. If it still doesn’t load:
Reload the Blum bot
Restart Telegram
Check your internet connection
Reboot your device
If the issue continues, report it via @blumsupport on Telegram.
Game glitches or screen blinks
This can happen on certain devices. The team is aware and actively working on a fix.
Play passes were not credited
Wait up to 24 hours. If the issue remains, please report it via @blumsupport Telegram bot.
Wallet
Can I connect multiple accounts to one wallet?
Technically, yes. However, Blum does not recommend this and may apply restrictions if such activity is detected.
What if the Wallet tab doesn’t load?
The tab may be inactive due to updates or maintenance. If the issue persists for more than 24 hours:
Check your internet connection
Review your device settings
TON or token balance is incorrect
This may be caused by:
Data delays from providers
Weak or unstable internet connection
Try the following steps:
Reload Telegram
Reboot your device
Reconnect your TON Wallet
Check your internet connection
Try a different internet provider
How to connect a TON Wallet to the Blum mini app?
If the wallet app is missing, you'll be prompted to download and install it. After installation:
Complete the wallet setup
Backup your seed phrase or private key (some wallets require this before connecting)
Open the Blum app
Select your installed wallet
Approve the connection request in the wallet app
Once connected, your TON address will be shown in the Wallet section of the Blum app.
How can I return crypto coins mistakenly sent to the Blum service wallet?
Refunds are available for amounts over $50 and can only be returned to the original sending address. A $20 service fee will be deducted from the refunded amount.
Tribe Issues
No validation, lost “Owner” role, no points
Don’t worry — the tech team is actively working on Tribe-related issues. If the issue persists after 24 hours, report it via @blumsupport on Telegram.
How to change the Telegram link to a Tribe?
This feature is not available at the moment. Stay tuned to official channels for product updates.
Account Issues
Login screen spins constantly — what should I do?
Try the following:
Reload Telegram
Reboot your device
Make sure you have a stable internet connection
Wait a few minutes and try again
Clear your Telegram cache as well:
On Desktop:
Main Menu → Settings → Advanced → Manage local storage → Clear allOn Mobile:
Main Menu → Settings → Data and Storage → Storage Usage → Clear Cache
Lost access to Telegram account
If your account was hacked, deleted, or lost — contact Telegram support directly for recovery. Please note: your Blum account cannot be transferred to another Telegram account.
Transfer Blum account to a new Telegram account
Unfortunately, account transfer is not possible. For security reasons, we do not support moving Blum accounts between Telegram accounts.
Changing Telegram phone number and Blum account
Changing the phone number within your Telegram account does not affect your Blum account. Your points and achievements stay intact.
To change your number (mobile only):
Main Menu → My Profile → Tap on your number → Replace number
An unknown avatar appears in my Blum profile
This is a known issue. The team is already working on a fix.
Earning Task Issues
Why is my task taking so long to load?
With so many users, tasks are queued for processing. This may take a bit of extra time — just hang tight. Everything is working as expected, and your task will load soon.
Task completed, but the status hasn’t changed
Double-check that all conditions have been met:
Website visit
Social media subscriptions
Telegram bot activation
Other task-specific steps
Some tasks require up to 12 hours to validate after completion.
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