Blum App Troubleshooting FAQ

Blum Points

Blum Points not credited after Drop Game, referrals, or daily check-in

No need to worry — your points are safe. Sometimes, they may take a little longer to appear in your balance, but you will receive them. The system periodically recalculates and updates balances to ensure fair distribution. If there are any delays or errors, your points will be correctly reflected after recalculations.

Wallet

Can I connect multiple accounts to one wallet?

Technically, yes. However, Blum does not recommend this and may apply restrictions if such activity is detected.

What if the Wallet tab doesn’t load?

The tab may be inactive due to updates or maintenance. If the issue persists for more than 24 hours:

Check your internet connection
Review your device settings

TON or token balance is incorrect

This may be caused by:

Data delays from providers
Weak or unstable internet connection

Try the following steps:

Reload Telegram
Reboot your device
Reconnect your TON Wallet
Check your internet connection
Try a different internet provider

How to connect a TON Wallet to the Blum mini app?

If the wallet app is missing, you'll be prompted to download and install it. After installation:

Complete the wallet setup
Backup your seed phrase or private key (some wallets require this before connecting)
Open the Blum app
Select your installed wallet
Approve the connection request in the wallet app

Once connected, your TON address will be shown in the Wallet section of the Blum app.

How can I return crypto coins mistakenly sent to the Blum service wallet?

Refunds are available for amounts over $50 and can only be returned to the original sending address. A $20 service fee will be deducted from the refunded amount.

👉 Request a refund by filling out this form: https://qsgoe4hge9hc.sg.larksuite.com/share/base/form/shrlgMzO2vG7pmyQTIxK6HFP0Fh

Tribe Issues

No validation, lost “Owner” role, no points

Don’t worry — the tech team is actively working on Tribe-related issues. If the issue persists after 24 hours, report it via @blumsupport on Telegram.

How to change the Telegram link to a Tribe?

This feature is not available at the moment. Stay tuned to official channels for product updates.

Account Issues

Try the following:

Reload Telegram
Reboot your device
Make sure you have a stable internet connection
Wait a few minutes and try again

Clear your Telegram cache as well:

On Desktop: Main Menu → Settings → Advanced → Manage local storage → Clear all
On Mobile: Main Menu → Settings → Data and Storage → Storage Usage → Clear Cache

Lost access to Telegram account

If your account was hacked, deleted, or lost — contact Telegram support directly for recovery. Please note: your Blum account cannot be transferred to another Telegram account.

Transfer Blum account to a new Telegram account

Unfortunately, account transfer is not possible. For security reasons, we do not support moving Blum accounts between Telegram accounts.

Changing Telegram phone number and Blum account

Changing the phone number within your Telegram account does not affect your Blum account. Your points and achievements stay intact.

To change your number (mobile only): Main Menu → My Profile → Tap on your number → Replace number

An unknown avatar appears in my Blum profile

This is a known issue. The team is already working on a fix.

Earning Task Issues

Why is my task taking so long to load?

With so many users, tasks are queued for processing. This may take a bit of extra time — just hang tight. Everything is working as expected, and your task will load soon.

Task completed, but the status hasn’t changed

Double-check that all conditions have been met:

Website visit
Social media subscriptions
Telegram bot activation
Other task-specific steps

Some tasks require up to 12 hours to validate after completion.

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Last updated 1 year ago